Universal Inbox

Every Conversation.

One Inbox.

Calls, texts, emails, DMs, and chat — all tied to the right contact, deal, and team member.

One Thread for Every Touchpoint

See Everything in One Thread

Emails, SMS, calls, chat, WhatsApp, and social DMs all show up in a single feed. Every interaction is tied to the contact record — so you respond with full context, not blind replies.

Route Conversations Automatically

Messages instantly land with the right teammate based on channel, tags, or pipeline stage. No more manual triage, no more missed handoffs.

Respond From Anywhere

On desktop, mobile, or in-app, your team can reply in real time with templates, voice notes, call transcripts, and AI-suggested responses. Faster replies without bottlenecks.

Collaborate Without Clutter

Tag teammates, leave notes, and hand off threads seamlessly. Internal ops and frontline comms finally work in the same stream — no messy relays, no lost context.

Sync with CRM, Tasks, and Automations

Every message is logged inside deals and contact history. Replies trigger workflows, update records, and keep follow-up moving automatically. Nothing slips through the cracks.

Features at a Glance

  • SMS, Email, Phone Integration

  • Live Chat + Chat Widget

  • Facebook / IG / WhatsApp DMs

  • Voicemail Transcripts

  • AI Response & Suggestions

  • Internal Notes & Mentions

  • Multi-Agent Support

  • Contact & Deal Linking

  • Read Receipts & Response History

  • Unified Search Across Channels

  • Mobile App Notifications

  • CRM & Pipeline Sync

Built for Revenue Teams, Not Just Support

Whether you're managing leads, closing deals, or following up on service issues, Universal Inbox gives you the visibility and control to act fast—and actually collaborate.

No more toggling between apps or inboxes

One shared history for every contact

Every message is actionable — and automatable

One Thread. One Team. One Inbox.

No more duplicate replies, missed follow-ups, or black holes in the customer journey. With RevMax Universal Inbox, your team actually works as one — and your customers feel it.

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